Parenting Time, Inc. Welcomes You

A Professional Provider of Supervised Visitation & Safe Exchange Services in El Dorado County

Image by The Honest Company
Colorful Knitted Print
Father and Son

Our Mission

To provide a welcoming space for families to interact with their children, free from conflict, judgement, and bias, while maintaining safety and dignity for all parties involved.

lobby 2.jpg

About Us

Parenting Time, Inc. is a California nonprofit corporation.  We were founded with a purpose to provide services aimed at strengthening family well-being and serve a need for greater access to quality and affordable supervised visitation within El Dorado County.  We are located near Shingle Springs, California, approximately 12 minutes from the Main Street Courthouse in Placerville. 

As a Professional Provider of supervised visitation and safe exchange services, we are dedicated to providing outstanding services to families during periods of transition.  Our vision is to provide a space so inviting that children will look forward to coming, and where all parties feel safe and treated with dignity. 

In December 2018, Parenting Time, Inc. was selected as a recipient of funding under the Judicial Council’s Access to Visitation Grant Program through the Superior Court of El Dorado County.  This funding allows Parenting Time, Inc. to offer subsidized visits at no-cost to qualifying low-income families.  It is with great regret to inform you the no-cost Access to Visitation Grant Program will not be continuing beyond March 2021. 


Please consider donating to our cause.  It is our hope that with enough donations, we can continue providing supervised visitation at low-no cost beyond March 2021.  Your donations will also be used to purchase new toys and activities for our visitation rooms, and could potentially be used to subsidize our Safe Exchange Program and launch new Parenting and Co-Parenting Education Programs in the future.  


Our Services


In-Person Supervised Visitation

Parenting Time, Inc.'s supervised visitation services give the noncustodial party an opportunity to maintain contact with their children in a structured environment that is safe and comfortable for the child, and provides security and peace of mind for both parties.


All Parenting Time, Inc.'s services are no-contact between adults of the same party.  We handle all scheduling, from requests to confirmations, and stagger arrival times to make sure parties can arrive and leave the facility without fear of confrontation or accusations.  We also guarantee that one entirely objective and fact-based report will be produced for each visit.  These visit reports will be made available, when requested, within the week.

Parenting Time, Inc. currently offers limited no-cost supervised visitation as part of the Access to Visitation Grant Program for qualifying low-income families.  Please contact us to see if you qualify to receive subsidized visitation, or whether you will be part of our paid program. 

Homework Help

Now Offering Safe Exchange & Virtual Visitation Services!

Parenting Time, Inc. is excited to now offer no-contact custody exchanges!  For children who have been dealing with high conflict exchanges, our Safe Exchange Program may be a huge relief. 


Safe exchange services focus on the child's experience and allow a custody exchange that is free from confrontation and adult issues.  Children spend their exchanges in a room full of toys with a parent who feels safe, so they can focus on being excited to see their children.

For families who are not able to utilize our in-person visitation services, whether it be due to issues with transportation, distance from our agency, health concerns, or cost, we now offer virtual visitation via Zoom at a discounted rate.  


Rest Easy

Our program is based on the belief that every child deserves to feel safe and be protected

from adult issues, so they can enjoy being a kid.  We take pride in providing a clean, comfortable and fun facility where kids can explore games and toys with their loved ones.  We understand that no parent wants to be in a position to need the services we provide, and that having a third party involved in your parenting time is not anyone's ideal.  Our role is to help organize and stabilize visits and create documentation that can assist the courts in sorting out the truth.  We are here to help your family get to where they want to be.

All staff at our agency have experience working with families and children of different backgrounds in a variety of settings.  Staff also attend ongoing trainings on various topics such as drug and alcohol recognition, child development, and best practices in our field.  All staff are registered with TrustLine.  TrustLine is the only background check authorized to use three databases that the general public cannot access.  These databases include fingerprint records from the California Department of Justice’s California Criminal History System, the Child Abuse Central Index of California, and fingerprint records of the FBI Criminal History System.  For additional security, Parenting Time, Inc. has developed a written safety protocol with local law enforcement, and video and audio recording will take place during all visits. 


In addition, all staff have completed Standard 5.20 and Family Code Section 3200.5 Training, sponsored by the Judicial Council of California & CASVSP.  This training was created specifically for Professional Providers of Supervised Visitation and covers education and training on cultural sensitivity, issues relating to substance, child, and sexual abuse, and domestic violence, record-keeping procedures, screening, monitoring, and termination of visitation, legal responsibilities and obligations of providers, child abuse reporting laws, and basic knowledge of family and juvenile law. 


How to Get Started

Image by Sandy Millar

To begin enrollment with us, please reach out by email or phone and let us know which program you would like to apply for.  We will begin by scheduling a short 20-minute phone call and walk you through the process. 


If you believe you may qualify as low-income and would like to apply for our no-cost Access to Visitation Grant Program, we will need a copy of your Supervised Visitation Order from the Superior Court of El Dorado County (on form FL-341(A) or DV-150) and verification of your income. 


If you do not qualify or have not been ordered supervised visitation, do not worry.  We can service your family's supervised visitation or safe exchange services for a fee. 

We look forward to speaking with you regarding services at our agency!

Frequently Asked Questions

Every family is different.  The reasons for the referral, parental attitude and cooperation, and the age and background of your children will all influence your experience with our program.  If you have questions about how your family's situation would be handled by Parenting Time, Inc., please contact us.  The following is general information that will hopefully give you a better understanding of supervised visitation and our program.

Kid Piling Blocks
Toddler with Toys

What is Supervised Visitation?

Based on what is happening in the family, or to make sure the children are safe and protected, a judge will sometimes decide a third person should be present to observe the interaction between the ordered party and their children.  The observation of the interaction by a third party is called supervised visitation, and the person observing the interaction is often referred to as the Visitation Monitor or Professional Provider.  Supervised visitation allows parents in high-conflict or high-risk situations access to their children in a safe and supervised environment.

During each visit at Parenting Time, Inc., a Visitation Monitor will quietly observe and take notes while the visiting party interacts with their children in a vibrant room filled with toys and games.  This is the visiting parent's "parenting time."  The Visitation Monitor will not involve themselves in the visit unless there is a safety concern, a break of the agency's policies or court order. 

Why Use Professional Services?

Professional Providers are held to a higher standard than Nonprofessional Providers.  Professional services may be recommended by a Mediator or ordered by the court. Some families elect to use a Professional Provider.  Reasons one may elect to use a Professional Provider over a friend or relative include: difficulty with both parties agreeing to a Nonprofessional Provider, the possible bias that comes with enlisting a party's loved one, lack of objective documentation, and the increased security and overall feeling of safety that comes with using a Professional Provider.


Scheduling and the visits themselves are no-contact, so you can also relax and feel comfortable, knowing that transitions will be safe and free from conflict.  This helps to absolve fear of new allegations, as a neutral third-party is present to verify what happened during our services.

Child Doing Art Activity
Image by Aaron Burden

How Long Do the Services Last?

Parenting Time, Inc. does not make any decisions regarding your family's custody or supervised visitation orders.  You will need to return to mediation and/or court to have your supervised visitation orders changed.  The objective documentation we produce may be a factor in the judge or mediator's decision, but we never give recommendations or assessment at our level.

As far as actual visit time, that will depend on your supervised visitation order (and the number of hours awarded to you if you qualify for the Access to Visitation Program.)  The noncustodial party will need to set aside additional time, as they are expected to arrive earlier and leave later than the scheduled visit start and end times, in order to prepare for the visit and maintain our no-contact policy. 

What is This Grant Funding About?

The purpose of the Judicial Council's Access to Visitation Grant Program is to "remove barriers and increase opportunities for biological parents who are not living in the same household as their children to become actively involved in their children’s lives.”

We understand that one of the most common barriers noncustodial parties face is the cost associated with seeing their children.  As a grant recipient, Parenting Time, Inc. is able to offer a set number of supervised visits at no-cost to qualifying low-income families.  


For more information, please visit:

Image by Official
Image by Annie Spratt

What Do I Tell My Kids?

How children feel about supervised visitation will vary depending on their age and past experiences, but the main factor will be what they hear and sense from their parents.  It is very important that parents encourage their children to participate and enjoy visits, and are assured the adults are working together to make things better.


For most families, there are adult issues that should not be discussed with children.  What your children need to know will depend on their age and development, their concerns and history.  Assure your children that the visits are not because of anything they did wrong, and do not bring up court matters, accusations or scary things from the past.  We ask that the custodial party bring children over the age of 3 in for orientation before visits begin, so long as they are of sufficient capacity.

What Documentation Can I Get for Court?

Parenting Time, Inc. creates one visit report for each visit.  All visit reports are objective.  Standard 5.20 mandates that only facts, observations and direct statements be included. Parenting Time, Inc. never makes judgments or recommendations. 


It is up to the involved parties whether they would like to order any visit reports.  Reports do not need to be ordered at the time of service, and we keep all reports for up to 3 years after the visit has occurred.  Once ordered, a copy will be sent to all applicable parties.  This includes the custodial and noncustodial parties, the ordering court and the party's attorneys, if any.

We document all communication with each client, and can provide letters regarding completion of enrollment, refusals to enroll, program suspensions and terminations.


Hours of Operation


Monday through Sunday


by appointment only

Closed on all major holidays

Image by Alexandre Godreau